Cancellation and Refunds Policy

Cancellations & Refunds

Treatments/services are not transferable to other individuals or places
We require at least 24 hours’ notice to be given for any appointment cancellation
If you cancel within 24 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit

In the case of pre-paid treatments, the full cost of treatment will be forfeited

Refunds will be provided where required in accordance with Canadian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.

Our procedures and products may not be suitable for you and whilst all due care and skill are exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

In order for us to provide you with great service, it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. 

You must be 18 or older to book an appointment.

By submitting your booking form or client intake form, or consent form, you have read, understand and agree to policies above

Prepaid Treatment

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas, or clinics.
Pre-pays have no expiry date
24 hours' notice is required for any pre-paid appointment cancellations.

If you cancel a pre-paid appointment within 24 hours or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.

Any request for the refund by you, for treatments purchased at Skinprovancouver or online through the customer portal, must be directly issued to the clinic for consideration. Skinprovancouver may decide, upon review of your written request, whether a refund is required.